Shipping and Return Policy
Shipping:
At 411 WORKS, we are committed to getting your parts to you as quickly and efficiently as possible. Please review our shipping guidelines below:
Processing Time:
- All in-stock orders placed before 3:30 PM EST will be processed and shipped same-day.
- Orders placed after 3:30 PM EST are not guaranteed to ship out until the next business day.
Shipping Methods:
- We offer various shipping options to meet your needs. Standard shipping rates and delivery times will be displayed at checkout.
- Orders are shipped via trusted carriers, including UPS, USPS, and DHL.
Estimated Delivery Times:
- Delivery times vary based on your location and the shipping method selected at checkout.
Order Tracking:
- Once your order ships, you will receive a tracking number via email to monitor its progress.
Shipping Costs:
- Shipping costs are calculated at checkout based on the delivery method and destination.
Lost or Damaged Items:
- If your order is lost or damaged during shipping, please contact us immediately at support@411-works.com. We’ll work with you and the carrier to resolve the issue as quickly as possible.
Please Note:
- We are unable to ship to P.O. Boxes or APO/FPO addresses at this time.
- All orders are subject to product availability, and shipping times may vary during peak periods or holidays.
Returns:
To process your return, CLICK HERE.
Our return policy is designed to provide a hassle-free experience while maintaining transparency and fairness. Please take a moment to review our return policy:
Return Period:
Returns are accepted within 30 days from the date of purchase.
Return Shipping:
For general returns, customers are responsible for return shipping costs, except in cases where an item is defective or incorrect.
In the event of an exchange, customers are responsible for the shipping cost of the replacement item.
Restocking Fee:
All general returns and exchanges are subject to a 10% restocking fee.
Condition of Returned Parts:
All returned parts must be in brand new, unused condition. Returns will not be accepted for items that are used or show signs of wear, damage, or use.
Defective or Incorrect Items:
If you receive a product that is incorrect or defective due to our error, we will replace the defective/incorrect item.
411 WORKS will cover the return shipping for the defective/incorrect item and the cost to ship the correct item.
Defective/Incorrect items MUST be reported within 72 hours of product delivery. To report a defective/damaged item, pictures must be provided showing the product damage, the original package, and the shipping label. Please email defective/incorrect item reports with your order number to Support@411-works.com
Transit Damage Disclaimer:
Please thoroughly inspect packages and product upon delivery. 411 WORKS is not responsible for items damaged during transit. Please ensure that returned items are adequately packaged to prevent damage during shipping.
If your order is delivered damaged or missing products, please notify the delivery driver immediately. After notifying the driver, email us at Support@411-works.com with your name and order number along with clear photos of the damaged packaging and products.
All transit damage claims must be submitted within 72 hours of delivery. All claims submitted after 72 hours are ineligible for replacement.
Important Notes:
- Returns will not be accepted without prior authorization from 411 WORKS.
- Please ensure that returned items are adequately packaged to prevent damage during transit.
Return Address:
Please ship all returns to:
Four Eleven Works MFG. LLC.
Attn: Returns
75 Exeter Road
Epping, NH 03042
How to Initiate a Return:
To process your return, please email Support@411-works.com and provide your order number, email associated with the order, details of the item you wish to return, and the reason for the return along with any necessary photos.
Have a question?
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. Your satisfaction is our priority.